At pk365, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect when you use our sports betting, casino and slots platform, why we collect it, how it is stored and who it is shared with. We believe every player deserves to understand how their information is handled — and we have written this policy to be clear and straightforward.
Six principles that underpin how pk365 handles your personal data — built to protect every player on the platform.
pk365 uses industry-standard encryption and secure server infrastructure to protect your personal data. Financial transactions and sensitive account data are transmitted over encrypted connections at all times.
pk365 does not sell, rent or trade your personal information to third parties for marketing purposes. Your data is used only for operating your account, processing transactions and improving the platform experience.
Registered players can request access to their personal data, ask for corrections, or request deletion of their account data at any time. Contact the support team via live chat to exercise any of your data rights.
Data is only shared with trusted partners who directly support platform operations — payment processors like JazzCash and Easypaisa, identity verification providers, and fraud prevention services — under strict data protection agreements.
pk365 retains personal data only for as long as necessary to operate your account and comply with applicable record-keeping requirements. Inactive account data is reviewed and managed in line with our data retention schedule.
If we make material changes to this Privacy Policy, pk365 will notify registered players via email or an in-platform notification before the changes take effect. We will always update the "Last Updated" date at the top of this page.
pk365 operates the online sports betting and gaming platform available at pk365.live. The platform offers cricket and football sports betting, a live casino, slots, table games and a range of player promotions — all designed specifically for players in Pakistan, with all transactions processed in Pakistani Rupees (PKR).
For the purposes of this Privacy Policy, "pk365", "we", "us" and "our" refer to the operator of pk365.live. "You" and "your" refer to the individual accessing or using the platform, whether as a registered account holder or a visitor to the website.
This Privacy Policy applies to all data collected through the pk365 website, mobile app, live chat and any other channel through which you interact with us.
If you have any questions about how pk365 handles your personal data, contact the support team via live chat at any time. Our team is available around the clock.
pk365 collects personal data that you provide directly and data that is generated automatically when you use the platform. The categories of data we collect include:
Account and Identity Data
Financial and Transaction Data
Gaming and Betting Activity Data
Technical and Usage Data
Communication Data
pk365 collects your personal data through the following channels:
pk365 will never ask for your account password, full payment card number or OTP through live chat, email or any other channel. Any request of this nature should be treated as suspicious.
pk365 uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, email, contact number, date of birth, username |
| Identity verification and age checks | CNIC, passport, selfie, date of birth |
| Processing deposits and withdrawals in PKR | Payment method details, transaction history |
| Detecting and preventing fraud | IP address, device data, betting patterns, payment data |
| Delivering bonuses and promotions | Account activity, deposit history, game play data |
| Providing customer support | Account details, chat history, email correspondence |
| Responsible gaming monitoring | Session data, deposit frequency, gaming activity |
| Platform improvement and analytics | Usage patterns, device data, navigation data |
| Sending account and promotional communications | Email address, communication preferences |
pk365 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where account restrictions or closures are applied based on data analysis — for example, fraud detection — these decisions are reviewed by our team before being enforced.
All financial transactions on pk365 are processed in Pakistani Rupees (PKR). Supported payment methods include JazzCash, Easypaisa, Raast instant transfers, bank transfer, debit and credit cards, and mobile wallets.
pk365 does not store full payment card numbers or complete mobile wallet credentials on its own servers. Payment processing is handled by third-party payment service providers who are bound by strict data security standards. When you initiate a deposit via JazzCash or Easypaisa, the transaction data is passed to those providers through a secure connection, and only a transaction reference and confirmation status are returned to pk365.
Your full payment details — such as card numbers or complete account credentials for mobile wallets — are never visible to pk365 staff. If you have questions about how your payment provider handles your data, please refer to the relevant provider's own privacy policy.
For your security, pk365 only processes withdrawals to payment methods that have previously been used to deposit funds into your account. This helps protect against fraudulent withdrawal attempts.
pk365 uses cookies and similar technologies — including local storage and session identifiers — to make the platform work correctly and to improve your experience. Here is a breakdown of how cookies are used:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use core platform features. For analytics and marketing cookies, you can opt out by updating your communication preferences in your account settings or by contacting support.
pk365 does not sell your personal data. We share data only with the following categories of third-party service providers, strictly for the purposes stated, and only under data processing agreements that require those parties to protect your data:
In the event that pk365's business is restructured, merged or acquired, your personal data may be transferred as part of that transaction. In such an event, pk365 will notify registered players and ensure that data continues to be handled in accordance with the principles set out in this Privacy Policy.
pk365 does not share your personal data with advertisers or data brokers. We do not use your data to build profiles for sale to third parties.
Protecting your personal data is a core operational priority at pk365. We apply the following security measures across the platform:
While pk365 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to affected players, pk365 will notify those players promptly and take immediate steps to contain and address the incident.
pk365 retains personal data for as long as your account is active and for a period thereafter as required for operational, legal and record-keeping purposes. Specific retention periods vary by data type:
When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention procedures. If you would like to request the deletion of your account data, contact the support team via live chat.
As a pk365 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team via live chat or email using the address in the footer of this page.
You can request a copy of the personal data pk365 holds about you. We will provide this within a reasonable timeframe upon verifying your identity.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact support to update your account details.
You can request the deletion of your personal data. Where deletion is not possible due to legal or operational requirements, we will explain why and minimise data use.
You can ask pk365 to restrict how your data is used while a dispute or investigation is ongoing, or where you believe the data is being processed incorrectly.
You have the right to object to your data being used for direct marketing purposes at any time. You can update your communication preferences in account settings.
You can request a copy of certain personal data in a structured, machine-readable format. This applies to data you have provided directly to pk365 during account use.
pk365 is strictly an adult platform. Registration and participation in any betting or gaming activity on pk365 is only permitted for individuals aged 18 years and above. pk365 does not knowingly collect personal data from anyone under the age of 18.
If you are a parent or guardian and believe that a minor has registered on pk365 or provided personal data to us, please contact the support team immediately via live chat. We will investigate the matter promptly and, where confirmed, close the relevant account and delete associated data.
pk365 may request identity documents at registration or at any subsequent point to verify a player's age. Failure to provide satisfactory age verification will result in account restrictions until verification is completed.
If you are under 18, you must not attempt to register or use pk365. Parental controls and child safety tools are available on most devices and browsers to restrict access to adult platforms.
pk365 may update this Privacy Policy from time to time to reflect changes in how we operate, new features added to the platform or changes in applicable data protection requirements. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.
Where changes are material — for example, changes to the categories of data we collect, how we share data with third parties, or your rights — pk365 will notify registered players via email or an in-platform notification at least 7 days before the updated policy takes effect.
Continued use of the pk365 platform after a policy update constitutes acceptance of the revised Privacy Policy. If you do not accept the updated policy, please stop using the platform and contact support to request account closure.
We recommend bookmarking this page and reviewing it periodically, especially if you actively use the pk365 platform and want to stay informed about how your data is managed.
If you have any questions, concerns or requests related to this Privacy Policy or the way pk365 handles your personal data, please reach out to the support team. We are available 24 hours a day, 7 days a week via live chat on the platform.
You can also contact us by email — the address is displayed in the footer of every page on pk365.live. For data rights requests — including access, correction, deletion or portability — please contact support via live chat for the fastest response, as our team can verify your identity and process requests directly.
For responsible gaming matters including self-exclusion, deposit limits and cool-off requests, these can also be handled immediately by the support team via live chat. Visit the Responsible Gaming page for more guidance on available tools and how to use them.
For a full overview of your account rights, payment rules and platform policies, please also review the Terms and Conditions.